Refund policy

1. Returns Overview
At Topbrands PLC Limited, we are committed to providing a straightforward and reliable return process. Products may be returned within 30 days of purchase if they are unused, unopened, and in their original packaging, including all documentation, accessories, and labels. Items that do not meet these requirements are not eligible for return, ensuring quality standards are maintained.

2. Return Eligibility
To ensure smooth processing, returns must meet the following conditions:

  • Product is in original condition.

  • All accessories, labels, and documents are included.

  • Custom orders, discontinued items, or products with broken safety seals may not qualify for return.

Customers are encouraged to review their orders carefully and contact our team for clarification before requesting a return.

3. Shipping Costs
Customers are responsible for all shipping and handling fees associated with returns. This includes both initial shipping and return shipping. Please note that shipping charges are non-refundable.

4. How to Request a Return
To initiate a return, contact our sales team at:
Email: topbrandsplc@cambia.cn
Phone: +86 180 3027 3592

Our team will provide step-by-step instructions and support. For damaged, defective, or incorrect items, immediate notification is required. These cases will be prioritized for either a replacement or full refund.

5. Refund Processing
Once the returned product is received and inspected, a refund will be processed via the original payment method. Refund timelines may vary depending on the payment provider.

6. Warranty Information
Topbrands PLC Limited products come with a one-year warranty covering defects in materials or workmanship. The warranty does not cover misuse, unauthorized modifications, normal wear, or operation beyond specified conditions.

7. Warranty Claims
To make a warranty claim, contact our sales team within the warranty period. Our technical team may perform verification or troubleshooting to confirm the defect before approving repair or replacement.

8. Warranty Shipping Coverage

  • First month: Return shipping both ways covered.

  • Within three months: One-way shipping to our facility covered.

  • After three months: Customers cover shipping both ways.

9. Contact for Returns and Warranty
For returns, refunds, or warranty support, contact:
Email: topbrandsplc@cambia.cn
Phone: +86 180 3027 3592